Backoffice - Tutorial

The purpose of this document is to guide the retailer about how to access and use the Cielo Checkout Backoffice

Accessing the Backoffice

In order to access the Cielo Checkout Backoffice, it Is required that the retailer Log in to the Cielo Website, by inserting his/her Affiliation (establishment number) and User:

Cielo Backoffice Login

After that, it is required to insert your Password:

Cielo Backoffice Password

On the “Online Sales” area, just click on Cielo Checkout.

Online sales

In case the main website is not available, just access the URL and insert your register e-mail and password.

!Cielo Checkout

Cielo Checkout Backoffice Tabs

The Backoffice is made of 6 different Cielo Checkout administration Tabs. They are:

Tab Description
DashBoard Initial page where the information about your account and about the volume and kind of transactions made in your store are presented.
Orders This page contains the entire listing of transactions made on Checkout Cielo. Here you can search for a particular order or transaction.
Payments link In this page all the Buttons/Links registered on Cielo Checkout are listed
Reports In this page it is possible to generate 05 kinds of reports:
“Financial report”
“Sales detailed”
“Clients list”
* “Billing Statement”
“Recurrence Report”
Manuals This page contains the Cielo Checkout manuals, as well as the FAQ page and “Questions”, where the retailer is able to contact the Cielo Checkout support team.
Configuration Page where it is possible to make alterations on the Store configurations, its register data and Change your Password.

DashBoard Tab

Initial Tab where the information about your account and about the volume and kind of transaction your store has been making via Cielo Checkout.

Kinds of information

In this screen, you can find two kinds of information.


Orders Tab

This tab contains the entire listing of transactions made on Cielo Checkout. Here it is possible to search a given order, through a given search parameter on the fields or unchecking the “Payment methods” or “Payment status” “checkboxes” and pressing the button “Search”. The research result is displayed in the form of a transaction listing that can be exported as an Excel spreadsheet.

Orders Listing


Orders details

Order details

In this tab, all links of created payments are presented. These links can be used in different ways to provide a greater sales volume.

To know more about payment links, check::

On the Payments Link menu, there are the areas: Register Payment Link e Listar Links de Pagamento Registrados.

Registered products

By clicking on the Title or product SKU, you’ll be redirected to page of Product informations, where all the product characteristics are informed and where you can set a standard to the Button (in case your integration is based on Cielo Checkout Button) to be used in the sale of the product.

The integration via Button is better explained on the item Integration via Button/Payments link.

In this page it is possible to register your products based on the kind of product itself. Each registered product will generate different payment Links. Cielo Checkout considers 5 kinds of products: Physical material, Digital, Service, Recurrence and Payments.

Register payments Link

After registering the product/Payment link, the following store will be displayed:

Product details

The payment Link is displayed in 3 ways:

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Example of a Functional button:

QR Code Link

Reports Tab

In this page it is possible to generate 05 kinds of reports: “Financial Report”, “Detailed of sales”, “Clients Listing”, “Billing Statement” e “Recurrence Report”.

Financial Report

This report presents the sales paid in given period of time, being sorted by payment method. By selectimg the period and payment method, after pressing “Search”, the result will be presented.

Financial report

Detailed of Sales Report

This report informs the value of each order as well as the data about the product and buyer. The report only informs data from the orders considered with “PAID” status.

Detailed sales report

Clients listing

The clients listing generates an Excel file containing the data of the clients that made the buying in your store.

The presented data are:

Buyer data Shipping data or Billing
Name Address
E-mail Number
Phone Complement
CPF/CNPJ District
  Zip Code

Billing statement

The list of the value charged by the services provided by Cielo is presented in this report. All plans data and transaction costs will be presented here:

Billing statement

Recurrence Report

In this report it is possible to search the recurrence set and your transactions based on your ID or by Status and occurrence Interval.

Recurrences Report

When clicking on the “+” icon, the Recurrence Details screen is opened:

Recurrence Details

The recurrence details inform the cart and the scheduled transactions history. When clicking on “+Details” the retailer is directed to the Orders details screen (Check item “ORDERS”)

It is possible to perform 3 kinds of modifications on the recurrence:

Manuals Tab

This page contains the Cielo Checkout manuals, as well as the FAQ page and “Questions”, where the retailer is able to get in touch with the Cielo Checkout support team.


In this page it is possible to make contact regarding Operational, technical and Commercial questions and to access the Cielo Checkout technical and support documents.

Store configurations Tab

In this page it is possible to perform configurations in different mechanisms within Cielo Checkout. This area is divided in 4 different parts: Display, Payments, Anti fraud, Correios freight and services.


Here it is possible to change the available payment method logo available in your store and website background color through the options box or typing the code related to the selected color (The colors are in RGB standard).

Display configuration


In this screen it is possible to change the available payment methods configurations in your store, setting them as active or not, and to configure the Return URL, notification and Status Change.

Display configuration

Cielo Checkout Test Mode

The Cielo Checkout test mode is a tool that allows testing your website’s integration. With the test mode, you can perform transactions as you evolve with the integration and you’re able to simulate scenarios to test different payment methods.

Test mode can be activated by checking the selection box:

Activating Test Mode

When the option is saved, a red stripe will be displayed on the superior part of the screen. It’ll be displayed in all Backoffice’s screens and on the Cielo Checkout transactional screen.

This stripe indicates that your Cielo Checkout store is now operating in a test environment, that is, the entire performed transaction in this mode will be considered a test.

Backoffice Transactional
Red Stripe - Backoffice Red Stripe - Transactional

Kinds of Notification

Cielo Checkout has two kinds of notifications that the retailer is able to use according to his/her needs:

Kind Description  
POST Notification where the retailer is passive. Two POST HTTP are triggered, one informing the sale data and the other transaction Status change  
JSON Notification where the retailer performs a query. A POST containing information to perform a (GET) query on the Checkout transactions  

In order to use both models, the retailer will have to access the Cielo Backoffice and configure both the NOTIFICATION URL and the STATUS CHANGE URL.

For more information about the notifications model, visit the Integration manual

Main Cielo Checkout URLs

The URLs described in this area of the tab have the function of means of communication between the Checkout and the integrated retailer system. Below there’s description of each of the URLs.

On the orders screen, within each transaction, there is an option to resend the status change POST. Just click the blue buttons, marked in the image below:

Order details

For more information about the Checkout notifications, visit the Integration manual

Minimum Values and Discounts

In this part of the configuration tab, it is possible to configure 4 minimum values and discounts per payment methods:

Minimum installment value

Kind Description
Minimum installment value In case the value of the purchase installment is less than the minimum, Checkout will only display the installment higher than the minimum
Example: A minimum installment of R$5,00, in a R$10,00 purchase, it won’t be displayed the 3x installment option, only 2x.
Minimum payment value for boleto Minimum value for the boleto option to be displayed
Discount for payment using boleto Sets a % value for discount in case the Boleto is the payment method selected.
Discount for online debit payment Sets a % for discount in case Online Debit is the payment method selected

About Minimum Value:

Example: In case the minimum installment value is R$10,00, a purchase of R$100,00 can be split in up to 10x, even if in the store configuration the 12x installment is enabled.

Active Payment Methods

Just check the selection box of the card that you want to make available at the moment of the payment. To disable it, just uncheck the selection box.

Configuring Payment methods

The installment is defined by card brand. The maximum number of installments available for each card is set by the retailer.

Cielo Checkout allows installment in up to 12 times without interest. The number of installments displayed on the transactional depends on the minimum installment value configured by the store.

Anti fraud and Automatic Capture

Here it is possible to set the automation of the capture processes and orders cancelling based on the anti fraud analysis result and to set a minimum start value that a transaction must be analysed.

Anti fraud

AF analysis minimum value field:

Minimum anti fraud value

Anti fraud status table

Anti fraud status Substatus Description
Low Risk Low Risk Low risk of being a fraudulent transaction
Medium Risk Medium Risk Medium risk of being a fraudulent transaction
Not finalized Not finalized It was not possible to finalize the query
N/A Authenticated Transactions authenticated by the bank
N/A AF Not hired Anti fraud not enabled on the retailer’s plan
N/A AF Dispensed Anti fraud dispensed via contract or inferior to the minimum parameterized anti fraud value on the retailer back office
N/A Not appliable Not analyzable payment methods such as debit card, boleto and online debit.
N/A Recurrence transaction Credit transaction be posterior to the scheduling transaction
N/A Transaction declined Credit sale was declined

You can view the anti-fraud status by going to the purchase detail in the Orders tab and clicking the (+) icon.

Anti fraud status

Correios Freight and Services

In this area you can configure the available freight options in your Store. On the Information section about Freight, there’s an explanation more detailed about the kinds of available freights on the Cielo Checkout. There’s also on the Correios freight area, a freight calculator for queries (this calculator displays the freight value of each kind of freight registered for a given weight and locality)

Courier Freight

Tutorial - Payment Link

The Button, QR CODE or LINK is a purchase method always used when there is no “shopping cart” in your store. This kind of integration is is performed via the register of a set of items to be sold on the Cielo Checkout backoffice.

The button generates one of the 3 different kinds of access methods to the same transactional screen:

Method Name Description
Button Button It is an HTML code that when pasted on a website, will direct the buyer to the transactional screen - Ideal to hotSites or E-mail Marketing usage
QRCODE QRCODE Código interpretável por Smartphones e Tablets - Ideal to Printed Marketing or Digital usage LINK a compatible link, ideal to Social Media or Mobile Messengers usage

This integration model is used to:

In order to use this feature, it is required to register the product that you want to sell, its informations, and after that, simply copy the source code generated to this button.

Button characteristics

Each button has an unique code that only allows buying that given product on the price conditions and registered freight. Therefore,a fraudster is not able to change any of these informations when submitting the purchase, because Cielo Checkout will search for every product data on the Cielo Checkout Backoffice register.

Characteristic Explanation
Specific Each generated button works only for a given product or group of products. The quantity and volume of produts sold is set on the Button register, not being possible to change the quantity on the transactional screen
Example: It will be required to create a button to sell 1 shirt. If the buyer wants two t-shirts, he’ll have use the button 2X or the retailer will have to create a button with 2 t-shirts.
Checkout Order Number The button does not allow the Retailer order number register. As Cielo will be the one responsible to activate the own Checkout, it will be generated an order number (a GUID) unique. The retailer will get this order number as a link to the sale performed.
Orders creation A button generates several independent orders, that is, to limit the number of requests generated by a button, QRCODE or created Link, it is required to set a minimum amount of items in “stock” at the moment of registration. The Button is a method of calls to the Checkout API. Each time it is triggered, a new requisition is made to the API, thus creating a new order

Cielo Checkout Button integration flux

To use this feature, it is required to register the product that you want to sell, its information, and then simply copy the source code generated to this button. The products inclusion is made within the Cielo Checkout Backoffice, on the Products/Register Products menu.

It is possible to create 5 different kinds of Payment Links:

Register Screen

Button Registration

Register Button:

Button Registration

Below the listing of items that must be registered for the button creation:

Fields Description Minimum Size Maximum Size Mandatory
Product Kind Indicates if it’s selling a physical material, a service or a digital good. For digital goods, the Freight kind option will no be displayed. n/a n/a Yes
SKU Product identification code 1 50 No
Title Product title 1 50 Yes
Description Product Description 1 255 Yes
Price Total order value in cents (example: R$1,00 =100). 11 14 Yes
Freight Choose between one of the Freight options (Correios*, Withdraw at the store, Free). n/a n/a Yes
Origin Zip Code This field only appears to the Correios* Freight kind, must be filled with the zip code where the merchandise will depart from for freight calculus purpose. 9 9 Yes
Weight (kg) This field only appears to the Correios* Freight kind, and it must be filled with the product weight in Kg for freight calculus purpose. n/a n/a Yes
Freight Cost This field only appears to the Fix Freight, and should be filled with the cost that the retailer specifies for his products. n/a n/a Yes
Shipping method Esse campo só aparece para Tipo Produto igual a Material Físico e Tipo de Frete igual a Frete Fixo. n/a n/a Yes
URL This field only appears to the Kind of Product like the Digital. n/a n/a Yes
Amount Sets the maximum amount of orders that the Button is able to generate. If not set, the button will be able to generate an infinite number of products. n/a n/a No

Adding the button to your page, you’ll have to copy the button HTML code created and include it on your website’s HTML, as the example below.

Each button has a unique code that only allows to buy that particular product in the conditions of price and registered freight. Therefore, a fraudster can not change any of this information when submitting to the purchase, because Checkout Cielo will collect all the product data in the register of the Backoffice Cielo Checkout, and will be worth the register data.