Return codes ABECS

The Brazilian Association of Credit Card and Services Companies (ABECS) established as of July 15, 2020, the standardization of the return code of refused sales authorizations for both the physical payment and e-commerce solutions of the Brazilian market .

This normative measure seeks to bring benefits to the entire payment market, providing greater transparency in the understanding of the reason for the refusal of transactions, in addition to enabling greater assertiveness in the adoption of sales retentive strategies.

Cielo informs its customers that it’s prepared to process transactions following this new market standard, below is the table of codes standardized by ABECS.

To access the official table on the ABECs website, go to ABECS Normative.

For better authorization performance, consult the manual Card Brands Retry Program to know what action to take if the retry is allowed.

Message Code Type ELO VISA MASTERCARD/HIPER AMEX AMEX - From/To Cielo Message POS/Ecommerce
GENERIC REVERSIBLE 5 5 5 100 FA CONTACT YOUR CARD CENTER
INSUFFICIENT BALANCE/LIMIT REVERSIBLE 51 51 51 116 5 NOT AUTHORIZED
INSUFFICIENT BALANCE/LIMIT REVERSIBLE 51 51 51 121 A5 NOT AUTHORIZED
INVALID PASSWORD REVERSIBLE 55 55 or 86 55 117 A6 INVALID PASSWORD
TRANSACTION NOT ALLOWED FOR CARD REVERSIBLE - - 57 - FD TRANSACTION NOT ALLOWED FOR CARD
TRANSACTION NOT ALLOWED FOR CARD IRREVERSIBLE 57 57 - 200 - TRANSACTION NOT ALLOWED FOR CARD - DON’T TRY AGAIN
CARD NUMBER DOESN’T BELONG TO THE ISSUER / INVALID CARD NUMBER IRREVERSIBLE 14 ou 56 14 14 or 1 122 8 CHECK THE CARD DATA
SECURITY BREACH IRREVERSIBLE 63 N7 - 122 8 CHECK THE CARD DATA
SECURITY BREACH REVERSIBLE - - 63 - - CHECK THE CARD DATA
SUSPECTED FRAUD/TRAVEL WARNING REVERSIBLE 59 59 63 100 FA CONTACT YOUR CARD CENTER
INVALID MERCHANT IRREVERSIBLE 58 3 3 109 DA TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN
REDO THE TRANSACTION (ISSUER REQUESTS RETRY) REVERSIBLE 4 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE REDO THE TRANSACTION
CONSULT ACCREDITATOR REVERSIBLE 6 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE MERCHANT, CONTACT THE ACQUIRER
PROBLEM IN THE ACQUIRER IRREVERSIBLE 19 19 30 NO CORRESPONDING CODE NO CORRESPONDING CODE CARD ERROR - DON’T TRY AGAIN
CARD ERROR IRREVERSIBLE 12 06 NO CORRESPONDING CODE 115 A2 CHECK THE CARD DATA
FORMAT ERROR (MESSAGE) IRREVERSIBLE 30 12 30 181 A3 CARD ERROR - DON’T TRY AGAIN
TRANSACTION AMOUNT INVALD IRREVERSIBLE 13 13 13 110 JB TRANSACTION VALUE NOT ALLOWED - DON’T TRY AGAIN
VALUE OF INVALID PARCEL IRREVERSIBLE 23 NO CORRESPONDING CODE 12 115 A2 INVALID INSTALLMENT - DON’T TRY AGAIN
PASSWORD ATTEMPTS EXCEEDED / SHOPPING REVERSIBLE 38 75 75 106 A4 PASSWORD TRYING EXCEEDED. CONTACT YOUR CARD CENTER
LOST CARD IRREVERSIBLE 41 41 41 200 FD TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN
STOLEN CARD IRREVERSIBLE 43 43 43 200 FD TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN
EXPIRED CARD / INVALID EXPIRATION DATE IRREVERSIBLE 54 54 54 101 BV CHECK THE CARD DATA
TRANSACTION NOT ALLOWED/TERMINAL CAPACITY IRREVERSIBLE 57 58 58 - - TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN
EXCESS VALUE/WITHDRAW REVERSIBLE 61 61 or N4 61 NO CORRESPONDING CODE NO CORRESPONDING CODE EXCEEDED VALUE. CONTACT YOUR CARD CENTER
TEMPORARY BLOCK (EX: NON-COMPLIANCE) REVERSIBLE 62 62 57 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER
DOMESTIC CARD - INTERNATIONAL TRANSACTION IRREVERSIBLE 62 NO CORRESPONDING CODE 62 WITHOUT CORRESPONDING CODE NO CORRESPONDING CODE CARD DOESN’T ALLOW INTERNATIONAL TRANSACTION
DOMESTIC CARD - INTERNATIONAL TRANSACTION REVERSIBLE NO CORRESPONDING CODE 62 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CARD DOESN’T ALLOW INTERNATIONAL TRANSACTION
MINIMUM TRANSACTION VALUE INVALID IRREVERSIBLE 64 NO CORRESPONDING CODE 13 NO CORRESPONDING CODE NO CORRESPONDING CODE TRANSACTION VALUE NOT ALLOWED - DON’T TRY AGAIN
AMOUNT OF WITHDRAWALS EXCEEDED REVERSIBLE 65 65 65 NO CORRESPONDING CODE NO CORRESPONDING CODE AMOUNT OF WITHDRAWALS EXCEEDED. CONTACT YOUR CARD CENTER
PASSWORD EXPIRED / PASSWORD CRYPTOGRAPHY ERROR IRREVERSIBLE 83 74 or 81 88 180 A7 INVALID PASSWORD - DON’T TRY AGAIN
PASSWORD ATTEMPTS EXCEEDED/ WITHDRAW REVERSIBLE 75 75 75 106 A4 PASSWORD TRIES EXCEEDED. CONTACT YOUR CARD CENTER
INVALID OR NON-EXISTING DESTINATION ACCOUNT IRREVERSIBLE 76 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE INVALID DESTINATION ACCOUNT - DON’T TRY AGAIN
ACCOUNT INVALID OR NON-EXISTING IRREVERSIBLE 77 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE INVALID ORIGIN ACCOUNT - DON’T TRY AGAIN
NEW CARD WITHOUT UNLOCKING (INCLUDES CARD BLOCKED BY THE CLIENT ON THE APP) REVERSIBLE 78 78 57 NO CORRESPONDING CODE NO CORRESPONDING CODE UNLOCK THE CARD
INVALID CARD (cryptogram) IRREVERSIBLE 82 82 88 180 A7 CARD ERROR - DON’T TRY AGAIN
ISSUER DOWN REVERSIBLE 91 91 91 912 A1 COMMUNICATION FAILURE - TRY LATER
SYSTEM FAILURE REVERSIBLE 96 96 96 911 AE COMMUNICATION FAILURE - TRY LATER
DIFFERENCE - PRE-AUTHORIZATION IRREVERSIBLE NO CORRESPONDING CODE N8 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE DIFFERENT VALUE OF PRE-AUTHORIZATION - DON’T TRY AGAIN
INCORRECT FUNCTION (DEBIT) REVERSIBLE AB 52 or 53 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE USE CREDIT FUNCTION
INCORRECT FUNCTION (CREDIT) REVERSIBLE AC 39 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE USE DEBIT FUNCTION
PASSWORD CHANGE / UNLOCKING IRREVERSIBLE P5 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE INVALID PASSWORD - DON’T TRY AGAIN
NEW PASSWORD NOT ACCEPTED REVERSIBLE P6 NO CORRESPONDING CODE 55 NO CORRESPONDING CODE NO CORRESPONDING CODE INVALID PASSWORD USE THE NEW PASSWORD
COLLECT CARD (THERE IS NO FRAUD) IRREVERSIBLE NO CORRESPONDING CODE 4 4 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
DYNAMIC KEY CHANGE ERROR IRREVERSIBLE NO CORRESPONDING CODE N7 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CARD ERROR - DON’T TRY AGAIN
CONFIRMED FRAUD IRREVERSIBLE 57 7 4 200 FD TRANSACTION NOT ALLOWED FOR CARD - DON’T TRY AGAIN
ISSUER NOT LOCATED - INCORRECT BIN (acquirer negative) IRREVERSIBLE NO CORRESPONDING CODE 15 15 NO CORRESPONDING CODE NO CORRESPONDING CODE INVALID CARD DATA - DON’T TRY AGAIN
FAILURE TO COMPLY WITH THE LAWS OF ANTI MONEY LAUNDERING IRREVERSIBLE NO CORRESPONDING CODE 64 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
INVALID REVERSION IRREVERSIBLE NO CORRESPONDING CODE 76 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
NOT LOCATED BY ROUTER IRREVERSIBLE NO CORRESPONDING CODE 92 92 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
TRANSACTION DENIED FOR INFRINGEMENT OF LAW IRREVERSIBLE 57 93 57 NO CORRESPONDING CODE NO CORRESPONDING CODE TRANSACTION NOT ALLOWED FOR CARD - DON’T TRY AGAIN
DUPLICATE DATE OF TRACING DATE IRREVERSIBLE NO CORRESPONDING CODE 94 94 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
SURCHARGE NOT SUPPORTED REVERSIBLE NO CORRESPONDING CODE B1 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER
SURCHARGE NOT SUPPORTED BY THE DEBIT NETWORK REVERSIBLE NO CORRESPONDING CODE B2 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER
FORCE STIP REVERSIBLE NO CORRESPONDING CODE N0 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER
WITHDRAWAL NOT AVAILABLE IRREVERSIBLE NO CORRESPONDING CODE N3 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE WITHDRAWAL NOT AVAILABLE - DON’T TRY AGAIN
RECURRENT PAYMENT SUSPENSION FOR A SERVICE IRREVERSIBLE NO CORRESPONDING CODE R0 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE RECURRING SERVICE PAYMENT SUSPENSION - DON’T TRY AGAIN
RECURRENT PAYMENT SUSPENSION FOR ALL SERVICES IRREVERSIBLE NO CORRESPONDING CODE R1 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE RECURRING SERVICE PAYMENT SUSPENSION - DON’T TRY AGAIN
TRANSACTION NOT QUALIFIED FOR VISA PIN IRREVERSIBLE NO CORRESPONDING CODE R2 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE TRANSACTION NOT ALLOWED FOR CARD - DON’T TRY AGAIN
SUSPENSION OF ALL AUTHORIZATION ORDERS IRREVERSIBLE NO CORRESPONDING CODE R3 NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE RECURRING SERVICE PAYMENT SUSPENSION - DON’T TRY AGAIN
IT’S NOT POSSIBLE TO LOCATE THE REGISTRATION IN THE FILE IRREVERSIBLE NO CORRESPONDING CODE NO CORRESPONDING CODE 25 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
FILE NOT AVAILABLE FOR UPDATE IRREVERSIBLE NO CORRESPONDING CODE NO CORRESPONDING CODE 28 NO CORRESPONDING CODE NO CORRESPONDING CODE CONTACT YOUR CARD CENTER - DON’T TRY AGAIN
CLOSED ACCOUNT IRREVERSIBLE 46 46 62 NO CORRESPONDING CODE NO CORRESPONDING CODE TRANSACTION NOT PERMITTED TO CARD - DO NOT TRY AGAIN
ID VALIDATION FAILURE IRREVERSIBLE NO CORRESPONDING CODE 6P NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE ID VERIFICATION FAILED
USE THE CHIP IRREVERSIBLE FM NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE NO CORRESPONDING CODE USE THE CHIP

Other return codes

Response Code Definition Meaning Action Allows Retry
0 Successfully authorized transaction. Successfully authorized transaction. Successfully authorized transaction. No
2 Unauthorized transaction. Referred transaction. Unauthorized transaction. Referred (suspected fraud) by the issuing bank. Unauthorized transaction. Contact your issuing bank. No
9 Transaction partially canceled successfully. Transaction partially canceled successfully. Transaction partially canceled successfully. No
11 Successfully authorized transaction for card issued abroad Successfully authorized transaction. Successfully authorized transaction. No
21 Cancellation not done. Non-localized transaction. Cancellation was not processed. If the error persists, contact Cielo. Cancellation was not processed. Try again later. If the error persists, contact the virtual store. No
22 Invalid installment. Invalid number of installments. Could not process transaction. Invalid number of installments. If the error persists, contact Cielo. Could not process transaction. Invalid value. Redo the transaction confirming the reported data. If the error persists, contact the virtual store. No
24 Invalid number of installments. Could not process transaction. Invalid number of installments. If the error persists, contact Cielo. Could not process transaction. Invalid number of installments. Redo the transaction confirming the reported data. If the error persists, contact the virtual store. No
60 Unauthorized transaction. Unauthorized transaction. Try again. If the error persists the carrier should contact the issuing bank. Could not process transaction. Try again later. If the error persists, contact your issuing bank. Only 4 times in 16 days.
67 Unauthorized transaction. Card locked for shopping today. Unauthorized transaction. Card locked for shopping today. Blocking may be due to excessive invalid attempts. Card will be automatically unlocked at midnight. Unauthorized transaction. Card locked temporarily. Contact your issuing bank. From the following day, only 4 times in 16 days.
70 Unauthorized transaction. Limit exceeded/no balance. Unauthorized transaction. Limit exceeded/no balance. Unauthorized transaction. Contact your issuing bank. From the following day, only 4 times in 16 days.
72 Cancellation not done. Not enough available balance for cancellation. Cancellation not done. Not enough available balance for cancellation. If the error persists, contact Cielo. Cancellation not done. Try again later. If the error persists, contact the virtual store.. No
80 Unauthorized transaction. Divergence on transaction/payment date. Unauthorized transaction. Invalid transaction date or first payment date. Unauthorized transaction. Redo the transaction confirming data. No
85 Transaction not allowed. Operation failed. Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant’s terminal, in which case the merchant should contact Cielo. Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. No
89 Transaction error. Unauthorized transaction. Transaction error. The carrier must try again and if the error persists, contact the issuing bank. Unauthorized transaction. Transaction error. Try again and if the error persists, contact your issuing bank. Only 4 times in 16 days.
90 Transaction not allowed. Operation failed. Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant’s terminal, in which case the merchant should contact Cielo. Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. No
97 Value not allowed for this transaction. Unauthorized transaction. Value not allowed for this transaction. Unauthorized transaction. Value not allowed for this transaction. No
98 System/communication unavailable. There was no request response within the set time. The transaction may have been processed. To confirm, check the transaction by the store order number and evaluate whether it was actually processed. Retry only after reviewing the original transaction by the order number and confirm that it was not processed.
475 Cancellation Timeout The application did’t respond within the expected time. Try again after a few seconds. If you persist, contact Support. No
999 System/communication unavailable. Unauthorized transaction. Issuer system without communication. Try later. Can be error in SITEF, please check! Your Transaction can not be processed, try again later. If the error persists, contact the virtual store. From the following day, only 4 times in 16 days.
AA Time Exceeded Time exceeded in communication with the issuing bank. Orient the carrier to try again, if the error persists it will be necessary for the carrier to contact their issuing bank. Time exceeded in their communication with the issuing bank, try again later. If the error persists, contact your bank. Only 4 times in 16 days.
AF Transaction not allowed. Operation failed. Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant’s terminal, in which case the merchant should contact Cielo. Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. No
AG Transaction not allowed. Operation failure. Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant’s terminal, in which case the merchant must contact Cielo.. Transaction not allowed. Enter the card details again. If the error persists, contact the virtual store No
AH Transaction not allowed. Credit card being used as debit. Use the credit function. Transaction not allowed. Credit card being used as debit. Ask the carrier to select the Credit Card payment option. Unauthorized transaction. Try again by selecting the credit card payment option. No
AI Unauthorized transaction. Authentication was not performed. Unauthorized transaction. Authentication was not performed. The carrier did not complete the authentication. Ask the carrier to review the data and try again. If the error persists, contact Cielo informing the BIN (6 first digits of the card) Unauthorized transaction. Authentication failed. Try again and correctly enter the requested data. If the error persists, contact the merchant. No
AJ Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again by selecting the Private Label option. Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Ask the carrier to try again by selecting the Private Label option. If not available the Private Label option check in Cielo if your establishment allows this operation. Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again and select the Private Label option. In case of a new error, contact the virtual store. No
AV Unauthorized transaction. Invalid data Validation of transaction data failed. Guide the carrier to review the data and try again. Data validation failed. Review the reported data and try again. Only 4 times in 16 days.
BD Transaction not allowed. Operation failed. Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant’s terminal, in which case the merchant should contact Cielo. Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. No
BL Unauthorized transaction. Daily limit exceeded. Unauthorized transaction. Daily limit exceeded. Ask the carrier to contact their issuing bank. Unauthorized transaction. Daily limit exceeded. Contact your issuing bank. From the following day, only 4 times in 16 days.
BM Unauthorized transaction. Invalid card Unauthorized transaction. Invalid card. It may be card locking at the issuing bank or incorrect data. Try to use the Lhum Algorithm (Mod 10) to avoid unauthorized transactions for this reason. Unauthorized transaction. Invalid card. Redo the transaction confirming the reported data. No
BN Unauthorized transaction. Card or account locked. Unauthorized transaction. Carrier’s card or account is locked. Ask the carrier to contact their issuing bank. Unauthorized transaction. Carrier’s card or account is locked. Contact your issuing bank. No
BO Transaction not allowed. Operation failed. Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if the error persists, contact the issuing bank. Transaction not allowed. There was a processing error. Re-enter card data, if error persists, contact issuing bank. Only 4 times in 16 days.
BP Unauthorized transaction. Non-existent checking account. Unauthorized transaction. The transaction could not be processed due to an error related to the carrier’s card or account. Ask the carrier to contact the issuing bank. Unauthorized transaction. Could not process the transaction due to an error related to the carrier’s card or account. Contact the issuing bank. No
BP 171 Rejected due to risk of fraud (Velocity). Related to Velocity rules Please try again after one hour. Yes
BP176 Transaction not allowed. Partner should check if the onboarding process has been completed successfully. Partner should check if the onboarding process has been completed successfully.
BP 900 Operation failed. Related to some failure in the operation (request sending process). Try again. Yes
BP 901 Operation failed. Related to some authorization failure. Try again. Yes
BP 902 Wait for a response from the previous operation. Related to a capture failure. Try again. Yes
BP 903 Cancellation Failed. Related to a cancellation failure. Try again. Yes
BP 904 Query Failed. Related to a failure in the query. Try again. Yes
BR Transaction not authorized. Account closed The carrier’s account is closed. Ask the carrier to contact his issuing bank. The carrier’s account is closed. Ask the carrier to contact his issuing bank. No
C1 Transaction not allowed. Card can’t process debit transactions. Change the payment method or card used. Change the payment method or card used. No
C2 Transaction not allowed. Incorrect data. Please review the data on the payment screen. Incorrect data. Please review the data on the payment screen. No
C3 Transaction not allowed. Invalid period for this type of transaction. Invalid period for this type of transaction. No
CF Unauthorized transaction.C79:J79 Data validation failed. Unauthorized transaction. Data validation failed. Ask the carrier to contact the issuing bank. Unauthorized transaction. Data validation failed. Contact the issuing bank. No
CG Unauthorized transaction. Data validation failed. Unauthorized transaction. Data validation faileds. Ask the carrier to contact the issuing bank. Unauthorized transaction. Data validation failed. Contact the issuing bank. No
DF Transaction not allowed. Invalid card or card failure. Transaction not allowed. Invalid card or card failure. Ask the carrier to re-enter the card data, if the error persists, contact the bank Transaction not allowed. Invalid card or card failure. Re-enter card data, if error persists, contact bank Only 4 times in 16 days.
DM Unauthorized transaction. Limit exceeded/no balance. Unauthorized transaction. Limit exceeded/no balance. Unauthorized transaction. Contact your issuing bank. From the following day, only 4 times in 16 days.
DQ Unauthorized transaction. Data validation failed. Unauthorized transaction. Data validation failed. Ask the carrier to contact the issuing bank. Unauthorized transaction. Data validation failed. Contact the issuing bank. No
DS Transaction not allowed for the card Unauthorized transaction. Transaction not allowed for the card. Unauthorized transaction. Contact your issuing bank. Only 4 times in 16 days.
EB Number of installments greater than Allowed. Unauthorized transaction. Contact Cielo and check if the registration has released installments. Unauthorized transaction. Contact Cielo and check if the registration has been released in installments. Yes
EE Transaction not allowed. Installment value below the minimum allowed. Transaction not allowed. Installment value below the minimum allowed. It is not permitted installments lower than R$5,00. It is necessary to revise the calculation for installments. Transaction not allowed. Installment value is below the minimum allowed. Contact the virtual store. No
EK Transaction not allowed for the card Unauthorized transaction. Transaction not allowed for the card. Unauthorized transaction. Contact your issuing bank. Only 4 times in 16 days.
FC Unauthorized transaction. Call the Issuer Unauthorized transaction. Guide the carrier to contact the issuing bank. Unauthorized transaction. Contact your issuing bank. No
FE Unauthorized transaction. Divergence on transaction/payment date. Unauthorized transaction. Invalid transaction date or first payment date. Unauthorized transaction. Redo the transaction confirming data. No
FF Cancellation OK Cancellation transaction authorized successfully. WARNING: This return is for cases of cancellations and not for cases of authorizations. Transação de cancelamento autorizada com sucesso No
FG Unauthorized transaction. Call AmEx 08007285090. Unauthorized transaction. Guide the carrier to contact AmEx Call Center. Unauthorized transaction. Contact the AmEx Call Center at the phone number 08007285090 No
GA Wait for contact Unauthorized transaction. Referred by Lynx Online in a preventive way. Unauthorized transaction. Contact the merchant. No
GF Transaction denied. Transaction not authorized, check if the informed IP is released to process the transaction Transaction not allowed. Contact Cielo. No
GD Transaction not allowed. Transaction can not be processed in the establishment. Contact Cielo for more details. Transaction not allowed. Contact the virtual store No
GT Transaction denied. Brute force attack. Transaction not allowed. Contact Cielo. No
GK Transaction denied. Temporary blocking due to brute force attack. Transaction not allowed. Contact Cielo. No
HJ Transaction not allowed. Invalid operation code. Transaction not allowed. Invalid Coban operation code. Transaction not allowed. Invalid Coban operation code. Contact the merchant. No
IA Transaction not allowed. Invalid operation indicator. Transaction not allowed. Invalid Coban operation indicator. Transaction not allowed. Invalid Coban operation indicator. Contact the merchant. No
KA Transaction not allowed. Data validation failed. Transaction not allowed. There was a failure in data validation. Ask the carrier to review the data and try again. If the error persists, check the communication between virtual store and Cielo. Transaction not allowed. There was a failure in data validation. Review the reported data and try again. If the error persists, contact the Virtual Store. No
KB Transaction not allowed. Incurred option selected. Transaction not allowed. Wrong option selected. Ask the carrier to review the data and try again. If the error persists, the communication between virtual store and Cielo must be checked. Transaction not allowed. Wrong option selected. Try again. If the error persists, contact the Virtual Store. No
KE Unauthorized transaction. Data validation failed. Unauthorized transaction. Data validation failed. Selected option is not enabled. Check the options available to the carrier. Unauthorized transaction. Data validation failed. Selected option is not enabled. Contact the virtual store. No
NR Transaction not allowed. Transaction not allowed. Transaction not allowed. Retry the transaction after 30 days Retry the transaction after 30 days.
RP Transaction not allowed. Transaction not allowed. Transaction not allowed. Retry the transaction after 72h Retry the transaction after 72 hours.
SC Transaction not allowed. Transaction not allowed. Recurring payment, canceled service. Do not retry. Transaction not allowed. Recurring payment, canceled service. Do not retry. No.
U3 Transaction not allowed. Data validation failed. Transaction not allowed. There was a failure in data validation. Ask the carrier to review the data and try again. If the error persists, check the communication between virtual store and Cielo. Transaction not allowed. There was a failure in data validation. Review the reported data and try again. If the error persists, contact the Virtual Store. No
6P Transaction not authorized. Invalid Data Failed to validate transaction data. Instruct the cardholder to review the data and try again. Data validation failed. Review the entered data and try again. Only 4 times in 16 days.